Frequently Asked Questions

Everything you need to know about your Saranghae beauty journey.

What is the typical shipping time for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.

Are Saranghae products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Saranghae products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check individual product pages for specific ingredient lists.

What is your return policy for opened skincare products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.

How can I track the status of my shipment?

Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How do I know which products are right for my skin type?

We recommend taking our online Skin Quiz or contacting our beauty consultants via live chat for a personalized routine recommendation based on your specific concerns.